Privacy Policy – Sidhi Marwadi

Last Updated: 20/12/2025

Namaste 🙏 We respect your privacy. This Privacy Policy explains how Sidhi Marwadi Pvt. Ltd. (“Sidhi Marwadi”, “we”, “our”, “us”) collects, uses, shares, and protects your personal data when you use:

• Our website: SidhiMarwadi.com
• Our mobile application (“App”)
• Any related services like customer support, feedback forms, and order communications

Simple baat: Aapka data aapka adhikar hai. Hum use sirf order, delivery, support aur better service ke liye responsibly use karte hain.

Shop Products  |  Download App  |  Terms & Conditions  |  Contact Support

Quick Summary

• What we collect: Name, phone, email, address, order details, and basic device/usage info.
• Why we collect: To process orders, deliver products, send order updates (OTP/SMS), and provide support.
• Sharing: Only with trusted service partners (delivery, payments, hosting, customer support) or if legally required.
• Cookies: Used for cart, login, and improving your experience. You can control cookies in your browser.
• Your choices: Opt out of marketing, update details, request deletion/correction, and raise privacy complaints.

Scope (Website + App)

This Privacy Policy applies to personal data collected through our Platform. It does not apply to third-party websites/apps that may be linked from our Platform. Please review their privacy policies separately.

Information We Collect

1) Information You Provide to Us

When you register, place an order, or contact support, you may provide:

• Name
• Mobile number
• Email address
• Shipping address (including city/state/pincode)
• Order details (products purchased, quantities, preferences)
• Feedback, messages, or any details you share with our support team

2) Automatically Collected (Usage & Device Data)

When you use our website/app, we may automatically collect limited technical information, such as:

• IP address (internet address)
• Browser type, device type, operating system
• App version, device identifiers (where available)
• Pages/screens you visit, time spent, clicks, and diagnostics

This helps us keep the Platform secure, prevent fraud, and improve performance.

3) Cookies & Similar Technologies

We may use cookies (small files saved on your device) and similar technologies to:

• Keep your cart working
• Remember login/session preferences
• Understand traffic and improve user experience

You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

How We Use Your Information

We may use your information to:

• Process your orders (confirm, pack, ship, deliver)
• Communicate order updates via SMS/WhatsApp/email/app notifications (OTP, dispatch, delivery updates)
• Provide customer support and resolve complaints
• Improve our Platform (speed, usability, product experience)
• Send offers/news (only where allowed, and you can opt out)
• Prevent fraud & misuse and keep our systems secure
• Comply with law and respond to legal requests

When We Share Your Information

We do not sell your personal data. We may share it only as needed for service delivery, such as:

• Delivery partners/courier: To deliver your order (name, phone, address).
• Payment partners/gateways: To process payments securely. (We generally do not store full card details like CVV.)
• Technology service providers: Hosting, analytics, communication tools, and customer support systems.
• Legal compliance: If required by law, court orders, or government requests.
• Business transfers: If there is a merger/acquisition/restructuring, your data may be transferred with safeguards.

Data Retention

We retain personal data only for as long as necessary to:

• Fulfil your orders and provide support
• Maintain records for accounting/tax/legal compliance
• Prevent fraud and resolve disputes

When data is no longer needed, we delete or anonymize it as per reasonable practices and applicable laws.

Data Security

We take reasonable security measures to protect your information. However, no online system is 100% secure. Please keep your OTP and account login details confidential.

Your Choices & Rights

You can:

• Update your details: through your account (where available) or by contacting support.
• Opt out of marketing: use the unsubscribe link (if provided) or message/call us to stop promotional communication.
• Request access/correction/deletion: email us with your registered phone/email and request type.
• Withdraw consent: in certain cases, you can withdraw consent; some services (like order delivery) may not work without required data.

Data Request Email: contact@sidhimarwadi.com
Subject line suggestion: “Privacy Request – Access/Correction/Deletion”

Children’s Privacy

Our Platform is not intended for children. We do not knowingly collect personal data of individuals under 18 years. If you believe a child has shared personal data with us, please contact us and we will take appropriate steps.

Third-Party Links

Our Platform may contain links to third-party websites (social media, payment pages, tracking pages, etc.). We do not control their privacy practices. Please review their policies directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Grievance / Privacy Contact

If you have questions, complaints, or privacy concerns, contact us:

• Email:  Grievance@sidhimarwadi.com
• Phone: +91 9799956480
• Address: Sidhi Marwadi, PN. 2 Near Veer Teja Bridge, Saran Nagar Main Banar Road, Jodhpur (342015) Rajasthan, India

Grievance timeline: We aim to acknowledge complaints within 48 hours and resolve them within 30 days (where applicable).

Quick Links

Shop Products  |  FAQ  |  Terms & Conditions  |  Feedback & Support  |  About Us

Why Choose Sidhi Marwadi

• Trust-first brand: We focus on purity, transparency, and customer support.
• Culture + quality: Rajasthan-rooted products with authentic taste.
• Easy ordering: Website + App convenience for pan-India buyers.
• Respect for customers: Clear policies and responsive support.

How We Ensure Purity

• Quality-focused sourcing for oils, spices, and traditional ingredients.
• Traditional processing approach for aroma and taste (where applicable).
• Safe packing and dispatch to protect freshness and flavour.

What You Can Buy From Us

• Cold-Pressed / Kacchi Ghani Oils (Mustard, Groundnut, Sesame, Yellow Mustard – as available)
• Stone-Ground Spices (Turmeric Powder, Red Chilli Powder, Coriander Powder & more)
• Rajasthani Dry Vegetables (Ker, Sangri, Kumatiya, Panchkuta)
• Pickles (Achar) Lemon, Raw Mango, Chilli, Ker Sangari (seasonal availability)

Explore Oils  |  Explore Spices  |  Explore Dry Vegetables  |  Explore Pickles

Customer Love

• Bhawani Singh, Jaipur: “Website easy hai, order updates clear mile. Good experience.”
• Sonam Parihar, Bhilwara: “Support team ne jaldi response diya. Trust bana.”
• Sonali Pal, Vadodara: “Products authentic lage, delivery bhi smooth thi.”